Settings
Settings
Manage the arrival experience, guarantee rules, and team access for North Star Aquatics.
Arrival experience
North Star Aquatics · Customer support: help@northstaraquatics.com · Customer arrival page branded
Manage arrival experience →Guarantee policies
Live arrival guarantee v3 · Published Jul 15, 2026 · 2-hour reporting deadline
View policy →Evidence requirements
4 required items for DOA reports · Box, sealed bag, affected item, quantity
View requirements →Resolution options
Refund, store credit, replacement · Seller records external reference
Manage resolution options →Shipping operations
1 shipping location · 3 packing profiles · UPS Next Day Air default
View shipping operations →Team and access
4 active users · Admin, Claims Manager, Shipping Manager, Packer
Manage team access →