Guarantee policies

Published rules used to check arrival reports.

Live arrival guarantee v3 Published

Effective Jul 15, 2026 · Shipments prepared on or after Jul 15

Live arrival guarantee v2 Retired

Effective Mar 1, 2026 · Earlier shipments

Current settings

2 hours after carrier delivery event · Freshwater fish, shrimp, snails, aquatic plants · Destination ZIP verification · Late reports require seller review

View policy details · Preview policy on customer page

A shipment keeps the policy version assigned when it becomes ready to ship. Publishing a newer policy does not change an existing shipment.