Shipping box Photo
Overall packaging and delivery label
Captured 10:49 AMClaim review
Claim for order TH-10482
Submitted 28 minutes after delivery · Delivered 10:42 AM
Customer report
Dead on arrival (DOA)
“One shrimp was unresponsive on arrival. The sealed bag was photographed before opening.”
Customer photos
Sealed bag Photo
Before opening or acclimation
Captured 10:50 AMView details
Original file facts · 10:50 AM · captured before openingAffected shrimp Photo
Clear close-up of the affected item
Captured 10:51 AMView details
Original file facts · 10:51 AM · capture timing recordedScreenshot or recompressed file: human review recommended.Shipment and delivery
- Customer
- Maya Bennett
- Carrier
- UPS Next Day Air
- Delivered
- Today, 10:42 AM
- Maximum eligible item value
- $7.00
Claim history
- Delivery confirmed
- 10:42 AM
- Customer report submitted
- 11:10 AM
Guarantee requirements
This report meets the documented requirements for seller review.
RuleEvidence usedResult
2-hour reporting windowSubmitted 18 min after deliveryMet
Sealed-bag photoSealed bag captured at 10:50 AMMet
Eligible quantity1 of 6 shrimp reportedMet
Category coverageBlue Velvet Shrimp is eligibleMet